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Relay of information from technical documentation by contact center workers to assist clients is limited by industry standard storage formats and query mechanisms. Here we present and evaluate a new methodology for processing technical documents and tagging them against a Telecom Hardware domain ontology. We deploy classical ontological NLP approaches to extract information from both text segments...
Text mining is an effective means of acquiring potentially useful knowledge from text document. However, traditional text mining cannot achieve high accuracy, because it cannot effectively make use of the semantic information of the text. Ontology provides theoretical basis and technical support for semantic information representation and organization. This paper introduces and analyzes text mining...
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