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Due to the importance of high-quality customer service, many companies use intelligent helpdesk systems (e.g., case-based systems) to improve customer service quality. However, these systems face two challenges: 1) Case retrieval measures: most case-based systems use traditional keyword-matching-based ranking schemes
The information world WWW has more than 3 billion HTML pages and these web pages gain access through search engines only. Search engine is a program that searches the document for specified set of keywords and returns a list of documents where any or all of the specified keywords were found. As more information
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.