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This paper describes how scrum method was customized for outsourced e-commerce software projects. While the waterfall process was used in the past, outsourced projects experienced more delays and failures than the ones conducted in-house. To overcome such limitations, we decided to tailor the scrum method on three aspects: First, we produced a table that explains roles and responsibilities of project...
Most of the standards and process models are not explicit enough about demarcating risk management responsibilities of project managers. Usually, they place them entirely on a project level. In this paper, we study the risk management responsibilities of project managers within 53 software companies. Our goal is to find out what exactly project managers do within pre-project and project activities...
Chief outsider control is in fact the case of property rights impersonal exercise of power were the principal agents of the system in order to give up control in exchange for a non-system control to control the agent's misconduct. This behavior is under the conditions of the planned economy, the traditional government-led corporate extension of the external governance structure. This is actually a...
For many software projects the complexity of the final product has increased to a level where it is impossible to build the whole application from the scratch. So, many organizations consider subcontracting as an option for software development. This paper shows generic problems related to software subcontracting. Also, an analysis of CMMI-DEV subcontracting practices to solve these problems is presented...
Although Web services are intended for short term, ad hoc collaborations, in practice many Web service compositions are offered longterm to customers. While the Web services making up the composition may vary, the structure of the composition is rather fixed. For companies managing such Web service compositions, however, challenges arise which go far beyond simple bilateral contract monitoring. It...
We studied how a middle-sized Finnish company employing agile methods governs its software product development. Through observations and interviews we followed the trace from strategic plans in the form of roadmaps to various backlogs and all the way to daily work. The governance roles, responsibilities and deliverables seemed to be in place on different organizational levels. However, closer inspection...
The main objective of risk management is to reduce factors that will give negative influence to project. However, it is difficult to specify the risk of actualizing beforehand. In this paper, we first analyze real cases of software development projects that adopted risk management but failed, and identify the root causes. Next, we propose a permanent monitoring agency that predicts future risks generation...
The ability to deliver support according to pre-determined Service Level Agreements (SLAs) has become an important success factor. To be able to do it, organizations need a sound SLA management process model. Presently, they base their SLA management strategy on standardized frameworks, such as ITIL or COBIT. However, due to the complexity of these frameworks, organizations need simpler models that...
Many companies face the need to produce frequent releases of their software. Yet many do not manage to release on time and within their development schedule. The reasons for this are numerous. We suggest that an accurate insight into progress of a project towards completion would assist a project manager in balancing the various commercial decisions made through the lifetime of the release. We examine...
Some have described Agile and infrastructure as an oxymoron: they just donpsilat fit together. During one year we have focused on using agile techniques in three different infrastructure related projects. From a unique infrastructural point of view, we will show that the term dasiaagile infrastructure' consists of multiple layers. To become effective, each layer needs to be addressed.
LANDesk Software spun off from Intel in 2002 and started developing their shrink wrapped products using a variant of extreme programming (XP). They quickly made significant changes to a large legacy system, but felt lacking in their communications with the customer. They expanded their Human Factors team to focus on this problem. The Human Factors team developed personas to integrate the user into...
Due to the continuously growing possibilities provided by technology and its wider application, today's IT products are becoming more and more complex both from technical and managerial standpoints. Very often, multiple parties are involved in their development. Consequently, the organization of the integration and testing of these products gets increasingly complex. Organisations already encounter...
Too often projects deliver software of which the quality is difficult to predict. Sometimes the project completion is delayed due to the continuous change of requirements while the software is still being built. The quality level must align with the company needs. It is extremely important that the planned benefits of an IT system are reached. When the benefits are not achieved it will cause much...
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