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Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of real-life enterprise-class IT support organizations makes it extremely hard to understand the impact of organizational, structural and behavioral components on the performance of the currently adopted incident management strategy and, consequently,...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.