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Earlier research has identified network analysis techniques, methods, and models used to analyze structural aspects of an enterprise architecture (EA) modeled as a network or graph. However, there is still no common set of conceptual elements for such research that could allow one to identify the information requirements needed to perform this type of analysis. In the present research, we organize...
Business process is also a complex area which receives much attention in recent years especially in increasing productivity and saving cost. Meanwhile, situation at the company allows existing business processes to be enlarged. This paper proposed the performance measurement based on coloured petri net simulation of scalable business processes, which has purpose to compare the performance of scalable...
In the technical support division of a large enterprise software provider, customers' technical incidents, problems, and change requests are processed as tickets. Each ticket is assigned to a support engineer for processing. Due to the limited expertise of individuals, resolving a ticket may involve routing the ticket among multiple groups of engineers. Each routing step costs time and resources....
The scalability of business process model shows the ability of a system to handle the amount of provided business process activity. In business process management, scalability is used to compare the size of a business process model to other business process models. This research focused on measuring the scalability of business process models. Every business processes were modeled using Petri Net....
An innovative cyber culture and computing of social governance of citizens is proposed, aimed at the moral metric cloud service of social groups through the leverage of digital monitoring and expert evaluation of social processes and phenomena. Cyber culture is defined as the development level of social, technological, moral and material relations between society, the physical world and cyberspace...
The structural properties of services have a major role in achieving the SOA capabilities. It is important to validate the service design artifacts. Several metrics are proposed to quantify SOA service design. An enterprise has to focus on service design aspects to achieve the IT-based capabilities in the initial stages of SOA adoption. The existing SOA maturity models provide minimal guidance on...
There is a strong need to make research more efficient resulting in more impactful outcomes, across the world and more so in developing countries. To improve research outcomes and impact on practitioners, effectiveness of student researchers (SRs), research supervisors (RSs) and communication of research findings need improvement. The study attempts to find out 1. Can Lean help improving these elements?...
Key resources are important, influential and powerful performers in a social network structure. Identifying them in the social network of a business process activity is beneficial and rewarding. One of the most effective centrality measures for identification of the key nodes in a social network is to rank resources based on a selection of criteria. PageRank is a representative example of such algorithms,...
The aim of Two-layer network visualization is to help users explore in the networks from the view of application requirement. The research abstracts applications and networks that carry them as business layer and carrier layer, which represent separately all kinds of business and service relationships among application entities and the path of information transmission in network world. A two-layer...
The Internet can be considered as the most important infrastructure for modern society and businesses. A loss of Internet connectivity has strong negative financial impacts for businesses and economies. Therefore, assessing Internet connectivity, in particular beyond their own premises and area of direct control, is of growing importance in the face of potential failures, accidents, and malicious...
The penetration of smartphones and advancement of the location-based services have jointly contributed to the popularity of location-based social networking platforms such as Foursquare and Yelp. Business owners are important stakeholders of such location-based social network (LBSN) platforms, for whom setting up new businesses at the right location has immense importance in making a business popular...
Statistical methods for Spoken Dialogue Systems have been shown to reduce the cost of development, while successfully handling a variety of applications. However, such systems are usually trained with simulated users or paid subjects in controlled settings. While this may be sufficient to jump-start learning in the various sub-components, learning is very much dependent on the complete knowledge that...
The quality characteristics are defined as a key part of business process model. So, it is an important question that arises in the research field. For instance, what are the adapted measures for a given model? How to automatically interpret these measured values? For that reason, this paper presents an overview of the existing metrics and focuses on the structural aspect of business process models...
Security is still the main obstacle that is preventing businesses from moving towards the Cloud, which makes choosing the right Cloud service provider CSP a critical decision. We propose in this paper a methodology for evaluation and selection of Cloud security services based on a Multi-Criteria Analysis (MCA) process using a set of evaluation criteria and quantitative metrics. We then give a general...
Increasing the innovativeness of a country is a known way to uplift its people, but how to increase the innovativeness of a country is not well understood. In this paper, we develop such an understanding by analyzing time series of global competitiveness index data and of development indicators data. Specifically, we estimate causative factors of innovation that countries can invest in or otherwise...
Data quality issues pose a significant barrier to operationalizing big data. They pertain to the meaning of the data, the consistency of that meaning, the human interpretation of results, and the contexts in which the results are used. Data quality issues arise after organizations have moved past clear-cut technical solutions to early bottlenecks in using data. Left unaddressed, such issues can and...
Millions of ratings and reviews on online review websites are influential over business revenues and customer experiences. However, spammers are posting fake reviews in order to gain financial benefits, at the cost of harming honest businesses and customers. Such fake reviews can be illegal and it is important to detect spamming attacks to eliminate unjust ratings and reviews. However, most of the...
Eliminating or reducing skill gaps in the job market is critical to putting people back to work, reducing the unemployment rate, and increasing the labor market participation rate. A key element in closing the skills gap is accurately identifying the mismatch between the skills expected by employers and those possessed by job seekers. In this study, our goal was to profile job titles by effectively...
An e-commerce website provides a platform for merchants to sell products to customers. While most existing research focuses on providing customers with personalized product suggestions by recommender systems, in this paper, we consider the role of merchants and introduce a parallel problem, i.e., how to select the most valuable customers for a merchant? Accurately answering this question can not only...
The graph augmentation problem seeks to suggest new edges that, when added to an input graph, improve the overall connectivity of the nodes. For social network applications, the latter is typically computed as the average shortest path length in the network. In this work we first introduce one interesting variation of the problem that focuses on improving the connectivity between nodes belonging to...
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