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In recent years, IT service management (ITSM) has become one of the most researched areas of IT. Incident and problem management are two of the service operation processes in the IT infrastructure library (ITIL). These two processes aim to recognize, log, isolate and correct errors which occur in the environment and disrupt the delivery of services. Incident management and problem management form...
The growing popularity of e-business has stimulated web sites to evolve from static content servers to complex multi-tier systems built from heterogeneous server platforms. E-businesses now spend a large fraction of their IT budgets maintaining, troubleshooting, and optimizing these web sites. It has been shown that such system management activities may be simplified or automated to various extents...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.