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Service systems create value through interactions among people and technology. Though information technology (IT), such as those that support electronic commerce, are key resources in IT-based service systems, it is the people in the system, the computer system administrators, who play the most critical role in making these systems work. In our ethnographic studies of IT service delivery, we found...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.