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Researchers in mobile commerce has previously examined the Technology Acceptance Model (TAM) in various contexts, including on user perception and adoption. However, little has been done on understanding the continuity usage factors of mobile commerce services. Our research filled this gap, specifically in the Malaysian airline industry. Interestingly, security and social pressure are no longer a...
This paper presents the outcome of a preliminary investigation into the use of mobile apps as a dynamic capability tool by start-up entrepreneurs. 19 business start-ups in Lagos Nigeria were involved in this study, with average enterprise age of 11.5 months in service industry. After strategic use of customized mobile app for 12 weeks, it was observed that average profit, customer-base and staffing...
Users' acceptance of a new information technology (IT) is a determining factor of its market success. A solid understanding of the users' adoption process and use behavior enables a more robust definition of user requirements and better market alignment. This is especially important in markets characterized by rapid technological change such as smartphones. The Technology Acceptance Model (TAM) is...
This paper explores how regulation affects the motivation and ability of entrant firms to create successful new sub-markets that are shaped by a potential disruptive innovation. We focus on the telecommunication industry, particularly on the hotspot sub-market, to study these effects in the context of a network industry. In this setting, the impact of a potentially disruptive innovation might be different...
This paper presents a study of the potential of integrated services for app-based system diagnosis using mobile information systems. First, a task and context analysis is provided for the application of integrated system diagnosis in the context of plant asset management (PAM). Second, exemplary scenarios are presented which demonstrate IT services for system analysis based on self-organizing maps,...
The development of Industry 4.0 will be accompanied by changing tasks and demands for the human in the factory. As the most flexible entity in cyber-physical production systems, workers will be faced with a large variety of jobs ranging from specification and monitoring to verification of production strategies. Through technological support it is guaranteed that workers can realize their full potential...
In the service economy, as markets change from offering physical products to offering services, organizations across many industries must embrace this transformation to remain competitive. Mobile technology plays an important role in this transformation because of characteristics such as mobility. However, high levels of mobility may not always contribute to service performance. Due to customer variability...
This paper will explore which roles city governments can take up in the context of the ongoing platformisation of the mobile services industry. It takes an experimental approach by a applying an existing typology for mobile service platforms to the context of the city, combined with an analysis of real-life examples. The paper identifies four City Platform types of which two appear more likely than...
The present is a report of an exploratory case study about using an Enterprise Architecture method for addressing the business transformation challenges of embedded mobile provisioning in the telecommunications industry. The study focused on the analysis of the provisioning process for gathering transformation requirements, translating them into business objectives and deriving a set of strategic...
Customer loyalty has been largely treated as either repurchase behaviour or an attitudinal component attached with repurchase behaviour. However, many researchers have recognized the problem to associate customer loyalty as solely repurchase behaviour because measures do not distinguish spuriously loyal customers. This empirical study on users' perception integrated the role of customer loyalty within...
What factors and processes drive value appropriation and value creation in interdependent industry ecosystems? This paper explores this issue through a case study comparing the deployment of the i-mode mobile Internet service in two countries, seeking the reasons behind its contrasting fortunes: spectacular success in Japan vs failure in Europe. The comparison between network operators NTT Docomo...
Rich and attractive mobile services have been developed as result of technological advances and emergent mobile business models. Product launching has been improved through packaging and orchestration of services components using service composition techniques. The design of charging systems, which can explore partner information, is a strong enabler for mobile composite services ecosystems. The authors...
In knowledge and technology intensive industries such as the telecommunications industry, “practices” tend to be a mixture of knowledge and technology. Research however has been largely treating these two entities separately, addressing one while black boxing the other. This paper in reviewing how knowledge and technology have been categorized shows that the distinction between the two entities is...
Technology diffusion theory is mainly focused on technology adoption, while prerequisites to such adoption are largely disregarded or taken for granted. The study argues that the in-depth analysis of what comes prior to adoption and use of technology – what we define “technology activation” – is equally important, so as to spot industry-specific characteristics that enable or hinder a value proposition...
The increasing commercial potential and rapid growth of location based services (LBS) have been accompanied by concerns over the collection and use of personal information by LBS providers. In this paper we study the influence of three privacy assurance approaches that might be used to ensure privacy in location-based services. With the usage context included as a covariate, we examine the influence...
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