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Growing concerns about “online harm” and “duty of care” fuel debate about how best to regulate and moderate “troubling content” on social media. This has become a pressing issue in relation to the potential application of media guidelines to online discussion of death by suicide—discussion which is troubling because it is often transgressive and contested. Drawing on an innovative mixed‐method analysis...
The question of how people make sense of experiences in relation to health is central to medical sociology and lies at the heart of suicide helpline practice. This article draws on a corpus of 900 audio‐recorded suicide helpline calls to examine how call‐takers respond to the challenge of reframing callers' suicidal ideation while still treating their experiences as legitimate. Conversation analysis...
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