Software industry is slowly starting to adopt the discipline of Software Configuration Management (SCM) to be a part of the daily routines of software development and production. Hardly anybody denies that plenty of advantages can be gained by using SCM capabilities in a company. However, in some occasions a company with a technically capable SCM-process has failed to reach an efficient level of software change process management. The problem with these companies has been a poorly organised collection and analysis of change needs information. The problems of this kind can be avoided by adopting a product and customer oriented view to the definition of the SCM-process.