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Silver Surfers show constant growth rates in the usage of the Internet and touristic Internet services. Our motivation is to enlarge the possibilities of investigation into the needs of the Generation 50plus in order to foster innovation in this field. This paper reviews specific user behaviour of senior people while being tested in a Usability Lab. The methodology of “Thinking Aloud” and “Retrospective...
This study analyzed the progress of Chinese attraction websites by comparing the tourists’ perception of evaluation criteria importance and performance of Chinese attraction websites in 2005 and 2010. Drawing on the responses from 100 respondents collected in 2005 and 2010, the proliferation of adopting Internet technologies by attractions in China and the change of tourist needs were clearly revealed...
Hotel Reviews Websites (HRWs) are the most used online sources to evaluate accommodation alternatives. However, they often present an overwhelming amount of unstructured or only semi-structured information which is not shared between all the systems and which cannot be easily analyzed in an automatic way. This study aims to automatically analyse hotel evaluations for a given number of Swiss hotels...
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