The 2011 Residential Summer Solutions Study compared the hourly load effects of three different real-time information treatments and two program options. The information treatments included: Baseline information (no real-time data), real-time Home information (whole-house data), and real-time Appliance information (data for the whole house plus three individual appliances). Compared to the Baseline group, real-time Home information lowered overall energy use by about 4 %. Real-time information at both the Home and Appliance levels had a significant effect on non-event peak loads: compared to the Baseline group, real-time Home data lowered peak load by 5 %, while Appliance data lowered peak load by 7 %. All three information treatments averaged a 1-kW (40 %) load shed during events. The customer-chosen program options included a dynamic time-of-use rate and a load control incentive program. Customers were more likely to sign up for the dynamic rate, and those who did saved significantly more peak load on both event days (>50 % savings) and non-event days (>20 % savings) than did those on the load control program alone. In addition, those on the dynamic rate saved twice as much on their summer bills as did those who chose to remain on the standard tiered rate. At the end of the summer, more than 90 % of participants signed up to participate again the following year.