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The two objectives of this paper are: (a) to evaluate an IT service quality measurement framework, and (b) to refine the IT service quality measurement framework for the IT service industry. We explore the notion of IT service quality from a holistic point of view—we evaluate the IT service quality measures that could help IT service organizations to understand the quality of the IT services they...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.