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This study sets out an original concept of the decomposition process of insurance operations. The first part of the paper presents the concept of the process, the process-based approach and process management. The further part identifies the processes carried out in insurance companies and discusses the purposes of implementing them. The final part of the study presents an example of the practical...
Growing levels of regulation force financial institutions to change their business models toward lower risk levels, higher capital adequacy, service quality, and more stable revenue pools. In parallel with the regulatory changes, the banks are subject to pressure from accelerated technology development and social changes. These two factors influence the behavior of customers and induce changes in...
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