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Customer satisfaction is an important factor governing adoption and retention of multimedia products and services, such as Over-The-Top(OTT) video transmission. Quality of Experience involves user-centric evaluation of various services. However, users differ in terms of their ratings of service quality. Some rating differences are due to unreliability (outlier users who are not motivated, or are not...
Quality of Experience (QoE) becomes a topic of utmost eminence for service providers and the major factor in the success of multimedia services. Thus, it is challenging to investigate thoroughly the human side of QoE in order to find out the impact of factors that affect user satisfaction. In this paper, we provide a structured way to build an accurate and objective QoE model. In order to serve this...
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