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During the shuttle era, National Aeronautics and Space Administration (NASA) used a failure reporting database called the Problem Reporting and Corrective Action (PRACA). Its purpose was to identify and track system nonconformance. The PRACA database over the years changed from a nominal way to identify system problems, to a complex tracking and report production database. The PRACA database became...
In this paper we describe a customized system to manage field reliability, from inception to implementation. We provide the reasoning to pursue such a project, the objectives we set up front, and the challenges we faced.
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