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This study explores how value is co-created in one particular IT-enabled service, geocaching. Consumer Information Systems (CIS) framework is used as a sensitizing framework to study experienced geocachers' (n=14) perceptions of what they value in geocaching. The following core values emerged that motivate people to co-create value in geocaching: challenging oneself and others, joy of success, learning,...
Current consumer-level mobile Internet applications involve many potential sources of dissatisfaction. Studying these sources is necessary, especially for newer application areas such as mobile interaction with the real world. This study combined previous studies to form a categorization framework of dissatisfaction sources and gathered qualitative data using critical incident technique and overall...
Location-based services have faced a development from being a hype to be used by a large user community at any place and time. However, only a few approaches exist, that take into account social interactions and learn from them in order to refine recommendations of points of interests accordingly. This paper analyzes the influence factors of mobile users for the choice of interests and derives an...
In recent years the concept of trust has found its way into Information Systems research, especially in the field of technology acceptance. Trust is considered an important driver for the success of technologies. In this context, trust is particularly relevant for Multi Criteria Decision Support Systems (MCDSS), due to the inherent complexity of the methods and the often high impact of the underlying...
Open data promises an increased availability of previously private, mostly governmental, datasets for service development. However, research on the topic is only starting to surface. In this article we propose a research agenda for open data service research. We review earlier relevant literature to extrapolate open data as a phenomenon from the perspective of the information systems field. Based...
Tele-heatlh care services extending healthcare services from medical perspective of treatment and diagnosis to enhance holistic wellness of individuals, have been widely recognized by healthcare providers. This study explored the trust in the healthcare providers to generate the trust-based service value chain framework in tele-healthcare services. We report the results of survey from 1304 members...
This paper is situated in the Ambient Assisted Living (AAL) services domain and offers a twofold contribution to the state of the art. We contribute to the health informatics domain by applying a service value network (SVN) approach to automatically match medical practice recommendations based on patient sensor data in a home care monitoring context to health services provided by a network of service...
The principle of modularity is well established in product development and software engineering. In recent years, this principle has been extended to services in different industries, such as financial services, hospital, logistics, IT, or health care. Service providers apply the principle of modularity to achieve reductions in time and cost of delivering customized services. Service modularity is...
A major tenet of the US Army's data-to-decision initiative and a primary challenge for military commanders and their staff is the ability to shorten the cycle time from data gathering to decisions. Today, military operations require information from an unprecedented number of sources resulting in an unprecedented volume of collected data. Required are decision support technologies to improve the synthesis...
Online communities bring together people with varied access to and understanding of the work at hand, who must collaborate through documents of various kinds. We develop a framework articulating the characteristics of documents supporting collaborators with asymmetric access to knowledge versus those with symmetric knowledge. Drawing on theories about document genre, boundary objects and provenance,...
In this paper we explore the design of Leyline, a provenance-based desktop search and file management system, both on a conceptual and user interface level. We start with a comparative analysis and classification of previous provenance based search systems, examining their underlying assumptions and focus, search coverage and flexibility, as well as features and limitations. We then describe a novel...
One key aspect of e-government is its potential for an ICT enabled transformation of the public sector. Through ICT, new forms of collaboration and inter-organizational public service networks become feasible, making it possible to carry out the public sector's tasks more efficiently and effectively. However, a rather significant gap exists between this transformational potential and the tangible...
This paper reports a literature review of eGovernment research in developing countries published between 2005 and 2010. From a review of 108 papers, the present study found that the papers could be mapped into five main research themes: design/implementation, adoption, impact, evaluation, and context. For each main theme, several sub-themes were identified. The research approaches used to investigate...
This paper focuses on the case study of "Puzzled by Policy: Helping you be part of EU", a European e-participation project, which studies the needs of concerned citizens, stakeholders and decision makers, and provides a unique platform for users to learn and discuss about policy at the EU and national level, while finding out what particular policies mean to them on the national level so...
The digitalization of invoices and their processing is a key factor for the improvement of process efficiency on the G2B (government-to-business) and G2G (government-to-government) level. Some European countries like Denmark or Spain already started to mandate electronic invoicing, but most other countries in the European Union are still in the planning phase for implementation. This weak adoption...
In this community capacity building over ten-years via an online e-government sponsored forum. Using social network analytics, we postulate that as communities evolve over time, the pattern of communication becomes denser and less centralized. We also postulate that there are clear patterns of assortativity where similar actors engage in communication with each other over time. Results show that there...
Many researchers having commented on the links between information technology and organizational change have reached conflicting conclusions about the causal relationship linking these two dimensions. In this article, we approach this relationship from a new angle by developing a scorecard allowing measurement of more specific dimensions of Computerization and Centralization. To develop this management...
Advances in information technology (IT) have resulted in a proliferation of IT-based solution to support the self-care and management for healthy individuals as well as patients with chronic conditions. Despite these advances, the adoption and diffusion of these solutions into practice is limited. The objective of this paper is to enhance adoption and diffusion by providing actionable recommendations...
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