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The goal of this study is to examine how to facilitate cross-cultural groups in problem-based learning (PBL) using video triggers and computer-based technology tools. Medical students from Asia and North America participated in two sessions and watched physicians deliver bad news to a patient in two video cases. Experienced facilitators help support collaboration in the two PBL sessions. An expert...
The principle of modularity is well established in product development and software engineering. In recent years, this principle has been extended to services in different industries, such as financial services, hospital, logistics, IT, or health care. Service providers apply the principle of modularity to achieve reductions in time and cost of delivering customized services. Service modularity is...
Advances in information technology (IT) have resulted in a proliferation of IT-based solution to support the self-care and management for healthy individuals as well as patients with chronic conditions. Despite these advances, the adoption and diffusion of these solutions into practice is limited. The objective of this paper is to enhance adoption and diffusion by providing actionable recommendations...
In very recent times, the pressing need to compete on the basis of process-related knowledge rather than process automation has expanded the field of Business Process Management (BPM) to include knowledge intensive business processes (BP). This paper focuses on one of BPM's core aspects -- BP ownership, aiming to explore its main characteristics in the context of knowledge-intensive BPs. Using a combined...
Paradoxes and tensions are ubiquitous to innovation and change in socio-technical systems in a wide range of contexts including but not limited to open innovation, e-health, mobile platforms, and integrated supply chains. Conflicting demands, contradictory practices, and competing views create fiction that can energize or inhibit the performance of a complex socio-technical system. There is a growing...
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