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Over the last decade organisations have taken a keen interest in retaining tacit knowledge as it is a very important asset for organisations. This has led to the adoption of knowledge management practices that provide innovation in decision making, product and process efficiency. However as organisational knowledge is greatly dependant on the tacit knowledge that its employees possess, it is important...
This paper aim to identify and understand the challenges that have to be faced by a small and medium offshore accounting outsourcing provider implementing knowledge management (KM). This study used interpretive in-depth single case study in order to understand the challenges and innovation in implementing the KM in company. Findings show that the middle manager plays an important role in managing...
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