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With the rapid development of e-business, Internet has become an important channel for consumer to go shopping. E-selling service failure happened inevitably. As the conditions of service failure happened in e-selling is different from traditional selling, understanding whether and how service recovery and E-shop image take effect on customer royalty becomes very necessary. This paper selected 147...
Incentives may affect users' behavior. It is critical to study how users' perception and intention are affected by the incentives. This study presents an extended technology acceptance model (TAM) that integrates incentives into TAM to investigate what determines user mobile commerce acceptance. We apply this model to the case of a GPS-based taxi-dispatching system. Preliminary data analysis illustrates...
Banking sector in China has been substantially influenced by the development of the Internet. As more and more financial institutions launch their Internet banking services, examinations of factors critical to customer adoption decisions become increasingly important. Based on the UTAUT model, the D&M model, and the concept of trust, a comprehensive research model was developed and empirically...
The data produced from global different branch companies of one enterprise every day can be regarded as time series data. It is important and valuable for managers to make planning, decision, and control based on these time series data. The purpose of this paper is to present an application of Web technology to model analysis of management data in e-business. Firstly, we discussed the data collection...
There are several factors restricting the development of online-shopping in China, the imperfect privacy protection law and consumers' distrust are the main barriers. By using a sample of 759 Chinese students, our study examined the IUIPC instrument and analyzed the relationship between Internet users' information privacy concerns and their intention to transact online. Consistent with prior findings,...
In recent years, electronic commerce has experienced phenomenal growth. Electronic commerce is not only about technology, although a great deal of knowledge is required to apply during diffusion of electronic commerce. Hence, a model is proposed and tested showing how firms promote knowledge application during diffusion of electronic commerce. Based on survey responses from 218 Chinese firms, the...
Mobile service providers often invest heavily on attracting new customers. If these new customers cannot be transformed into loyal ones, service providers will bear great loss. To improve user repurchase behavior, service providers can take measures to directly promote user repurchase on the one hand. On the other hand, they need to curb users' switching behavior. From these two perspectives, this...
The problem of multi-period inventory planning in the three layers supply chain composed of multi-manufacturers, multi-retailers and multi-consumers under e-Commerce environment is studied, in which the demand is equal with the supply. The interactive relation of the order time and the transportation space is taken into account. The time-space network is introduced to describe this problem, by which...
This study uses the technology acceptance model (TAM) and trust to examine the factors that influence the subscription to mobile services. Using data collected from mobile phone users in China via questionnaires, a total of 220 completed surveys available. We analyzed the data using structural equations modeling. We find that perceived usefulness, perceived trust, and perceived service cost affect...
By now, the study of customer satisfaction alarm system is little, and most of the existing study was qualitative or short of mathematical analysis. The study of mobile commerce customer satisfaction alarm system was shorter, and the mobile communication user satisfaction alarm system was not found. Based on the expatiation of mobile customer satisfaction, this paper constructs a scientific and reasonable...
From the perspective of social influence, this study developed an integrated model to explain different roles of social referents in an individual's e-commerce adoption based on theory of planned behavior (TPB) and trust relative theories. On basis of available research, online consumers' social referents were divided into three types: interpersonal norm, social norm of subjective norm and external...
This paper present a model to describe the competitive dynamics of web sites with consumers divided into users and ordinary visitors on the WWW market and analysis the stability of the model. The analysis result shows that, besides growth rate and competition intensity, the user transforming rate is also as an important factor affecting the result of the competition. Different from the past, strong...
Society as a whole has been affected by Internet and e-commerce. This paper discusses the correlation between Internet and service trade based on the impact of the Internet users growth on service trade. In particular, we analyze the effect of different Internet user on service imports and exports through comparing the data from China, the United States and South Korea. This paper concludes three...
Finding how service recovery impact the customer loyalty is of great significance for e-commerce service enterprises. This empirical study uses factor analysis and structural equation model to establish a model explaining the relationship between online service recovery and customer loyalty. Data analyses prove that service recovery is consist of five dimensions: explanation, communication, policy,...
With and without vendor managed inventory (VMI), two inventory cost models in the condition of one retailer and multiple vendors in e-commerce have been presented. Then according to the status of VMI implementation, the optimized analysis about inventory cost is analyzed by using genetic algorithm.
In order to dig out the site location knowledge of express enterprise from mobile commerce system, we can cluster the geographical information which lies in electronic manifest. This paper proposes a new clustering method for site location; combine DBSCAN with spherical cluster request: when we can not provide site number K, we can acquire the locations which conform to circular distribution by the...
Lack of trust is one of the most important factors slowing down the growth of B2C electronic commerce. When rules and customs are not sufficient, consumers rely on familiarity and reputation as primary mechanisms to reduce transaction uncertainty. This study validates the impacts of perceived familiarity and perceived reputation on consumer trust in B2C electronic commerce. A research model is proposed...
Lack of trust is likely to deter any purchase over the Internet, while the lack of interactivity is likely to deter online trust specially. This paper investigates the impact of interactivity on consumer trust in electronic commerce. A coherent and parsimonious trust model is proposed, which is integrating interactivity with perceived security control. Empirical results indicate that interactivity...
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