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This paper reflects on the design challenges related to designing novel information technology for the domain of emergency response. The reflection is grounded in the concrete design objectives of a major European R&D project focussing on the novel information technology of wearable computing. Based on a concrete discussion of these challenges, the design objective is framed as supporting the...
This speculative paper presents research questions concerned with the transition from manufacturing to service in firms and the role of design in firms making it. The transition is recognised in the marketing and operations-management literatures but the business implications are not fully understood, leaving scope for empirical research to fill the gap in knowledge. It is recognised that products...
The value of design is increasingly recognised, but design is often overlooked in favour of R&D in the measurement of innovation. Design is difficult to define, which makes it difficult to measure in financial terms. R&D was previously considered difficult to measure, but, as it is now well defined, financial measures of R&D have been established. Several previous studies demonstrated...
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