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IT support organizations are in charge of restoring normal operations after IT service disruptions and can be complex systems. Thire performance assessment and optimization is an extremely challenging task that requires considering organization-specific structure, behavior, and business-level objectives. This paper presents Symian-Web, a decision support tool that enables IT managers to assess and...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.