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Average information workers spend most of their time for searching, analyzing, reformatting and consolidating information. The recent advent of service-oriented architectures (SOA) built on Web services is a first attempt to streamline respectively automate those tasks in order to increase productivity. SOAP-based services work well within a company and are thus mainly used to for the integration...
This work describes the main characteristics of Customer Relationship Management (CRM) and the new environment where the CRM has been in use from for several years now: Cloud Computing. In the rest of the work the specific features of cloud CRM are described, trends and predictions in its usage, a new trend in development of cloud CRM: the binding thread with social networking, weakness and selection...
Management of change requests and problem reports for ICT systems, no matter if they are related to software, hardware or documents, plays very important role in the maintenance, documentation and planning of systems. These change requests and problem reports can be specified by any person during the whole life cycle of the system. This paper presents an approach in integrating maintenance concepts...
This paper describes the functionalities and characteristics of a system used for mobile learning. It describes how such a system can be implemented, and what must be taken into consideration for the deployment of the system on mobile devices. It is also mentioned how the system can be further upgraded in terms of functionality.
Wide application of computers in teaching and learning processes has not solved the problem of integrated description of classroom objects in these environments. This description would be beneficial at the application of advanced modeling and simulation in higher education processes towards a more intelligent application of computers. The authors analyzed some results in this area and published findings...
Business processes modeling has become a trend in modern business. It helps to overcome the problems of complexity, misunderstandings of conducted activities and communication at all levels. This article presents AS-IS model of the process of evaluation of scientific research results in Serbia developed in WebSphere tool. Presented model has provided a better insight into the process and possibility...
Corporations, as well as small and medium enterprises (SMEs) are always looking to increase efficiency and effectiveness. Many companies today believe that the key to gaining and maintaining competitive advantage in the market development of intellectual capital, and know what, how and why and to understand the importance of such knowledge. Their ability to educate and train staff while maintaining...
An access control system has the role to verify and mediate attempts made by users to access resources in a system. An access control system maps activities and resources to legitimate users. This paper presents a distributed smart card based access control system for a building. The system is Internet centered. Each door has a control access point and all these are connected to a server which will...
This article describes the experiences of using Skype in language teaching. Skype is an excellent piece of software for this purpose. It enables the user to continue their learning process online without the need for physical presence in class. In language teaching not all areas lend themselves readily for online teaching. Solving tests or doing exercises based on already familiar grammar items is...
Recently Web API (Application Programming Interface) is widely utilized for the service interfaces in enterprise applications. In this article, the possibility of applying Web API to electronic commerce, especially to EDI (Electronic Data Interchange), is discussed. We propose architecture called “Open EDI” as a platform for such activities. And the notation of “Cloud_Object” is introduced that is...
Using media directly influences teaching communication and its effects in relation to knowledge acquisition. Words are still the main source of communication in the teaching process but not in the form of monolog and teacher's individual speech but in the form of dialog. Pictures are being used more and more in order to transmit knowledge and information to students. This kind of teaching is more...
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