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In today's turbulent e-commerce environment, online companies need to have a long-term client relationship strategy to keep customer satisfied. It is believed that satisfied customers not only continue to use the product or service but also help to recruit more customers through word of mouth. Similarly unsatisfied customers discontinue the product or service usage and discourage others from using...
This paper presents bounded ideation theory (BIT) to explain the relationship between the number-of-ideas and the number-of-good-ideas contributed during ideation. BIT posits that certain cognitive and physical boundaries cause the ideation function to be an inflected curve that transitions from a positive-but-increasing slope to a positive-but-decreasing slope. We then present implications of the...
Designers create knowledge through interaction with artifacts in their environment. Information systems literature addresses how IT artifacts are embedded in practice, and how new IT artifacts are accepted and adapted. However, there is little attention to the processes that enable new IT artifacts to become embedded in practice when existing IT artifacts are already entrenched in design activity...
In 1960 Licklider advanced the notion of symbiosis between humans and computers that would think as no human brain has ever thought. This paper updates Licklider 's vision of symbiosis and recasts it into current theories of cognition. This updated version of Licklider's vision is termed neo-symbiosis. Kahneman's notion of two processing systems provides a useful theoretical framework for capturing...
In this paper, we present some considerations about the cognitive modeling of expert decision behaviors and his/her strategies that can be used to design a decision support system at individual but also at collective level. We present especially the psychological references that underly our own modeling of an individual decision maker, and propose a way to use these references in analysing decisional...
There is an urgent need to understand and resolve conflict that may occur among multiple experts during the knowledge acquisition process so that it remains less of a "bottleneck". Our study addresses this need by examining the effectiveness of the repertory grid technique (Repgrid) in resolving cognitive conflicts among multiple experts in virtual teams during the process of knowledge capture...
Organizational memories play a significant role in knowledge management but several challenges confront their use. Artifacts of OM are many and varied. Access and use of the stored artifact is influenced by the user's understanding of these information objects as well as their context. Theories of distributed cognition and the notion of community of practice are used to develop a model of the knowledge...
Knowledge networking is important to most competitive enterprises today. Enterprise knowledge is becoming ever more specialized in nature, so no single person or organization can know everything in detail. Hence addressing complex, multidisciplinary problems requires developing and accessing a network of knowledgeable people and organizations. The problem is, many otherwise knowledgeable people and...
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