A reduction in the in-service life spans of Gauteng roadways, have been seen due to increases in the formation and recurrence of potholes and patch repair failures. With much attention being focused on the technical causes, human factors adding to this problem have not received the attention it requires resulting in increased cost and risk to road users and asset owners. With roadway maintenance and management as the focus of the research, highlighting these human aspects and their influence on degrading roadway conditions within Gauteng was crucial. A survey performed during the research, showed that human factors pose as large a threat to asset service life and quality during the in-service maintenance period, as the technical aspects. Failure to consider both human aspects, as well as technical aspects during roadway maintenance management can therefore trap a roadway in a continual cycle of decline.