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Compared with the repetitive nature in manufacturing operations, frontline service operations are more dynamic because of the need to deal with many unpredictable customer-related activities. Thus, many service firms strive to achieve not only efficiency in service delivery, but also creativity in decisions or problem-solving with an aim to maintaining competitiveness in today's dynamic environments...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.