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In modeling complex socio-technical systems, the critical nature of many interactions between human and automation are often unrecognized until the system experiences catastrophic consequences. One reason for this is that the systems are generally very robust and serious problems are rare. Another reason is the difficulty in modeling the variety of interactions in a manner compatible with analytical...
We develop improved methods for modeling and simulating the streams of patients arriving at a community clinic. In previous practice, random (unscheduled) patient arrivals were often assumed to follow an ordinary Poisson process (so the corresponding patient interarrival times were randomly sampled from an exponential distribution); and for scheduled arrivals, each patient's tardiness (i.e., the deviation...
Supplier selection is a multi-criteria problem which includes both tangible and intangible factors. In these problems if suppliers have capacity or other different constraints two problems will exist: which suppliers are the best and how much should be purchased from each selected supplier? In this paper an integrated approach of analytic network process (ANP) and multi-objective mixed integer linear...
While much of the prior information technology (IT) research has attempted to explain users’ acceptance of new IT, recent research has focused on IT continuance or continued usage. The technology acceptance model (TAM) and the expectation–disconfirmation theory (EDT) are currently the dominant referent theoretical frameworks explaining user acceptance and continuance of IT, respectively. However,...
Recent developments in weather forecasting have created the potential for the operations research and management science (OR/MS) community to have a tremendous impact in distilling weather information into valuable decision tools. Weather-sensitive applications include transport, electric utilities, agriculture, and public emergency management. This article surveys existing research and practice using...
Nowadays, the business environment is characterized by great uncertainty and variability. In this environment, information technology (IT) has proved to be an important strategic ingredient for the creation of competitive advantage. This role of IT has been widely accepted during the past few years [Feeny D. Creating and sustaining competitive advantage with IT. In: Earl M, editor. Information management...
When raw material suppliers of a global supply chain are situated in developing countries, not only will there be long lead times but there could also be a possibility of material losses in transit. The magnitude of the losses will be uncertain and can be significant. We consider the optimization of order quantity decisions in such situations. The long lead times imply that we need to take into account...
The ELECTRE II and III methods enjoy a wide acceptance in solving multi-criteria decision-making (MCDM) problems. Research results in this paper reveal that there are some compelling reasons to doubt the correctness of the proposed rankings when the ELECTRE II and III methods are used. In a typical test we first used these methods to determine the best alternative for a given MCDM problem. Next, we...
The literature describing operations research in the community is somewhat of a puzzle. On the one hand, several authors have denigrated the use of traditional operations approaches in addressing community problems, yet several studies document successful applications. Arguing that the operations research mindset is itself a great strength, we will review several examples where operations research...
This paper presents a concept that describes how companies can manage their international operations so as to facilitate the coordination of their manufacturing networks. The research presented originates from a model that was developed at the Swedish telecommunications company Ericsson in the mid-1990s, but has since then been further elaborated. More specifically, the purpose of this paper is to...
This paper enhances cost efficiency measurement methods to account for situations where the input prices can depend on negotiation or tend to qualitatively differentiate the resources available at each decision making unit. In these circumstances, there are some shortcomings in the cost efficiency measure described in the data envelopment analysis (DEA) literature. This paper proposes new models and...
Based on both economic and sociological theory, the effects of supervisory control and organizational support on the frequency and effort of individuals in contributing their personally held valuable knowledge to a “best practices-lessons learned, repository-based” knowledge management system (KMS) were compared. Supervisory control, as expected, had significant impact on frequency, but it also had...
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