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Although pressures for more efficient and effective government are intense and prescriptions for transformation abound, critical accounts of successful government change initiatives are relatively limited. In this article, we chronicle a transformation of the Indiana Bureau of Motor Vehicles whereby the agency dramatically improved the quality of services while significantly reducing its cost structure—literally...
Open innovation has received substantial business attention as a means of providing firms in hyper-competitive environments with the ability to create a stream of new products and services. For open innovation, organizing external sources correctly is a critical capability; current literature suggests that external sources should be organized either as collaborative communities or as competitive markets...
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