Problemy Zarządzania > 2017 > 3/2017 (70), t.2 > 76-87
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ISSN | 1644-9584 |
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Bibliography
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Bejou, D., Wray, B. and Ingram, Th.N. (1996). Determinants of relationship quality: An artificial neural networks analysis. Journal of Business Research, 36, 137–143.
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Barnes, J.G. (1997). Closeness, strength, and satisfaction: Examining the nature of relationships between providers of financial services and their retail customers. Psychology & Marketing, 14(8).