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The article is an outcome of the 8th edition of the International School of Quality, a conference held on Feb 22, 2007 in Warsaw. It covers the experiences presented by the leading European companies, including a French power engineering concern EDF and two automotive industries, i.e. Fiat Auto Poland of Tychy and Volkswagen Motor Poland of Polkowice (both were finalists of the EFQM Excellence Award).
The introductory part of this article discusses the developmental conditions, basic definitions and prospects of corporate social responsibility. The following part analyses the new challenges to quality management that arise from CSR development. The analysis brings the author to the conclusion that it is feasible to account for corporate social responsibility in quality management.
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