Management and Production Engineering Review > 2018 > Vol. 9, No. 1 > 34--43
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journal ISSN : | 2080-8208 |
journal e-ISSN : | 2082-1344 |
DOI | 10.24425/119398 |
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Bibliography
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[1] Halpin J.F., Zero defects: a new dimension in quality assurance, McGraw-Hill, New York, 1966.
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[2] Ishikawa K., What is total quality control, The Japanese Way, Prentice-Hall International, London, 1985.
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[3] Bank J., The essence of total quality management, The Prentice Hall, New York 1992.