Problemy Jakości > 2007 > R. 39, nr 3 > 4-9
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journal ISSN : | 0137-8651 |
journal e-ISSN : | 2449-9862 |
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Bibliography
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1. Agus A., TQM as a Focus for Improving Overall Service Performance and Customer Satisfaction: an Empirical Study on Public Service Sector in Malaysia, Total Quality Management, Vol. 15, No. 5-6, 2004.
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2. Bennington L., Cummane J., Measuring service quality: a hybrid methodology, Total Quality Management, Vol. 9, No. 6, 1998.
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3. Chui H.f Lin H.r A Service Quality Measurement Derived from the Theory of Needs, The Service Industries Journal, Vol. 24, No. 1, 2004.