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In the publication the changes in quality management systems in metallurgical enterprises were presented. The enterprises' way from first certificates to development of quality management according to World Class Manufacturing - WCM was described in the publication. The text is form of compendium about main changes in quality management systems based on the example of metallurgical enterprises.
Jakość wyrobów może być kształtowana we wszystkich fazach życia produktu, począwszy od badania potrzeb i jego odzwierciedlenia w projektowaniu, w procesie wytwarzania i fazie eksploatacji, jako efekt sprzężenia zwrotnego. W artykule zaprezentowano wybrane techniki pochodzące z różnych rodzin metod zarządzania. Wskazano na analizę wartości wyrobu (z rodziny metod organizatorskich), metodę QAM (komunikacji...
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