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Online Health Communities (OHCs) have become a major source of social support for people with health problems. Using a case study of an OHC among breast cancer survivors, we revealed the types of social support embedded in each post using text-mining techniques. Then we aggregated users' activities related to different types of social support and identified different roles that users play in an OHC...
Many users join online health communities (OHC) to obtain information and seek social support. Understanding the emotional impacts of participation on patients and their informal caregivers is important for OHC managers. Ethnographical observations, interviews, and questionnaires have reported benefits from online health communities, but these approaches are too costly to adopt for large-scale analyses...
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