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An increasingly service-oriented economy requires organizations to attract and retain customers to ensure a sustainable competitive advantage. To achieve this objective, organizations must focus their efforts on developing and sustaining an organizational culture that emphasizes internal customer well-being as a means to attract and retain external customer patronage. This rationale is based on the...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.