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Customers in today's marketplace are more demanding, not just of products, but also of service. For manufacturing industries, having a good understanding of the customer's preferences is a key issue to improve customer's satisfaction. Although many approaches for gaining customer's product preferences are reported in the literatures, the problem of analysis customer's service preferences is still...
Abstract. The major challenge in current humanitarian assistance/disaster relief (HA/DR) efforts is that diverse information and knowledge are widely distributed and owned by different organizations. These resources are not efficiently organized and utilized during HA/DR operations. We present a knowledge management framework that integrates multiple information technologies to collect, analyze, and...
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