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Effective and rigorous analysis of cooperative work settings is crucial to the successful development of CSCW systems. This paper investigates the relationship between the social organization of the work settings and the system development. Objectives of this paper are therefore twofold. First, it effectively analyses the social aspects of the work practices using the state-of-the-art techniques of...
An important aspect of redesign for usability is to evaluate the system with its real users in order to identify key areas for improvement. In this paper we discuss the redesign of a project management system using a user-centred design methodology. The system is used by a wide range of users; academic staff, students, external clients and administrative staff. The original system was not fulfilling...
An important aspect of designing for ubiquitous e-business applications is addressing the issues concerning user requirements and culture in which the system is to be deployed. The value of ethnographic analysis in this respect is gaining increasing acceptance. In this paper, we present an approach based on ethnography and multi-agents systems to address these issues. The usage of ethnographic approach...
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