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In this paper we discuss challenges and requirements for QoE Management in future networks using Cloud Gaming as representative paradigm for upcoming services. In particular, we highlight inherent difficulties for QoE Management such as an extreme variation in terms of QoE sensitivity and resource requirements within a single application category. In this context, motivated by contradicting results...
A large number of studies in the fields of consumer research, psychology and sociology have shown that individual user decisions influence people's satisfaction and likeability in the context of service consumption. However, so far this user-related aspect has been neglected in the context of QoE. To address this issue, we conducted three empirical user studies in which the participants were able...
We are witnessing a dramatic rise of cloud-based media services nowadays, not only in terms of importance to end users but also in terms of traffic volume - a challenge for network and service providers alike. However, while the Quality of Experience of cloud-based video streaming services like YouTube has already become a well studied subject, this is less the case for music streaming services like...
Personal Cloud Storage and File Synchronization (CSFS) applications such as Dropbox, Google Drive, and Sky Drive among others are rapidly gaining attention within the Internet community. Recent studies have shown that just Dropbox can account for a traffic volume as high as one third of the YouTube traffic in campus networks, evidencing an overwhelming growing popularity. In this paper we take a user-centric...
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