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The pulse of today's business processes, competition and technology can be well observed in the increasingly available information companies are confronted with. Particularly, the importance of information leads to big data which makes it even more difficult for companies to manage their information and costumers. Contact centers (CCs) as the main touch point of organizations face the major issues...
This paper presents a new conceptual framework and practical solution for Customer Relationship Management (CRM) and E-Loyalty programs for cutting edge M-Commerce. CRM has come to the world of technology to help companies maximise technology usage. CRM means disciplined business strategy to create and sustain long-term, profitable customer relationships. To this aim, it must concentrate on customer...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.