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Recently, size of information system gets large, and the information system operation (IT operations) is often outsourced. When IT operations of the large system is outsourced, high cost is needed, and troubles in IT operations may affect the activity of the company. Therefore, the information system operation is important for the companies. Cost is one of the important factors when the system operation...
Recently, information system operation becomes more important because of increasing size of information system and outsourcing the system operation. However, it is not easy for customers to judge the validity of the system operation cost. To provide information which helps the judgment, we analyzed factors which affect system operation cost. Working time of system operation service provider has the...
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