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This paper aims to study the customer service desk at National Education Network (NEdNet) using incident management. It is conducted in order to identify the difficulty of using the NEdNet system properly, to reduce the time of incident analysis and operation time of restoring services to the normal condition as well as to support a large number of members in the future. This research proposes the...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.