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This study provides an in-depth analysis and practical solution to the problem of designing and implementing a human–robot team for simple conversational interactions. Models for operation timing, customer satisfaction and customer–robot interaction are presented, based on which a simulation tool is developed to estimate fan-out and robot team performance. Techniques for managing interaction flow...
This study explores the nature of the multi-robot control problem for social robots. It begins by modeling the overall structure of a human-robot team for social interactions, and implements it for specific application to dialog-based interactions. Operator activity during control of a social robot is studied. Customer satisfaction is proposed as an important metric for evaluating the performance...
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