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It is significant to discover the impact of service recovery on the customer perceived justice and customer loyalty for the electronic commerce service firms under the network environment. Using factor analysis and regression analysis, this paper conducts an empirical analysis on the relationship between online service recovery and customer loyalty, and a model is built to analyze this relationship...
Finding out the formation process of service recovery paradox is useful for enterprises to control failures and adopt recovery measures. This paper reveals the entire process of the formation of service recovery paradox based on customer satisfaction. The result shows: the frequency, severity and controllability can cut customer satisfaction down remarkably, among which the severity is the most influencing...
This paper mainly researches influence of the beamwidth of transmit antenna for RS 103, radiated susceptibility. The 3 dB beamwidth of typical transmit antenna was analysed. Lastly, Necessity of calibration for transmit antenna was discussed.
This paper presents a global linear dynamic model and analysis of operating characteristics for a wind power system. Which uses a variable speed wind turbine (VSWT) driving a squirrel-cage induction generator (SCIG) connected to a grid. The fifth-order precise model including wind speed, wind turbine, SCIG, drive train system, power converter and grid is obtained through segmentation method firstly...
The three-phase PWM rectifier is one of the core techniques applied in large scale wind power system. DC-bus voltage usually fluctuates as the variation of load and ac voltage, which may hurt the safety and reliability of the system. In order to restrain dc-bus voltage fluctuation and improve system dynamic response, a direct current control and dual close loop control structure in d-q synchronous...
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