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Aiming at the weakness of poor scalability of the IVR (Interactive Voice Response) system, this paper presents a smart IVR system. The structure, functions, intelligent algorithms of the IVR system are described in detail. The application gateway that connect the IVR and the business system is very important for the IVR system. The voice files of data demanded are built and played for response through...
This paper proposes a Statistical Regression Algorithm, According to the number of node visited, it generates the dynamic menu of the IVR (Interactive Voice Response) system. The algorithm is implemented through IVR application gateway which is very important for the IVR system. The voice files of data demanded are built and played for response through application gateway, TTS(Text to Speech) and...
This paper proposes a configurable and scalable application gateway model which is mainly used to communicate between the IVR (Interactive Voice Response) system and business systems and handle business in call center. At the same time, it adds the intelligent learning functions to provide more smart services for the system. Advantage of this model, the call center is designed for housing fund management...
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