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COBIT 5 is a framework, released in 2012 by ISACA, which can help enterprise set governance objective and plan strategy effectively, to make enterprise create business value. It can be used to identify and manage risk and intensify the IT services. The main findings of this study could help enterprise understand that: (1) The IT management process of COBIT 5 has a significant direct impact on internal...
Information technology (IT) acts as an important role in the hospitality and tourism industries. Without the IT department providing effective IT relating services, the employees can't offer the quality of service to their customers. In this study, casino employees are the main subject of the investigation. The purpose is identifying the improvement priority among those IT service quality attributes...
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