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E-service enables citizens to interact and receive services from most government agencies which are convenient, dependable, and less costly. Due to high investment allocated by the government all around the world to implement the e-service initiatives, it is important to ensure that the public e-service is sustained and continues to evolve. This study aims to identify the elements and dimensions of...
The purpose of this paper is to evaluate the effectiveness of Al-Quran learning courseware for toddler. The toddles were giving Arabic courseware that consists of seven Arabic singular characters (hijaiyah) with upper stroke (fathah). The toddlers were evaluated in recognizing the Arabic characters with upper stroke by implementing Al-Furqan learning technique. The Arabic courseware was developed...
Land Public Transport Commission (SPAD) in Malaysia has made it mandatory that GPS tracking systems installed in every express buses since 2008 so that the speed can be monitored and recorded based on real-time. Nonetheless, the effectiveness of the system is under question when Malaysia was startled by a series of bus accidents each killed close to 10 lives while several others were seriously injured...
The development of information technologies plays an important role in the success of higher education. They help universities to provide more effective and efficient services to their students. One of these technologies is e-Portfolio which is described as an online collection of student progress, reflections and achievement. E-Portfolio is being rapidly implemented by universities. In spite of rapid...
Experience has shown that students face some difficulties in the learning of Programmable Logic Controller (PLC), Programming Technique and Micro controller courses which are the core technical courses taught in MARA High Skill College Penang (KKTM), Malaysia. As a preliminary study, it was considered pertinent to identify the learning approaches that students use and which characteristics will contribute...
Today, the interaction between patients and Interactive Health Portals (IHPs) is one of the hot topics of e-health domains. Online health care providers try to improve the quality of their online services to increase patients' attraction, trust and loyalty. Dimensions of e-service quality (eSQ) in Interactive Health Portals (IHPs) are usually deployed in a heterogonous network where both human and...
This qualitative study seeks to understand the role of transformational leadership in the process of transforming a GLC and also, to examine the role of MAI in the transforming process, and how its top management team uses MAI to improve its organizational performance Interviews conducted with its members reveal how top management plays a pivotal role in bringing about this transformation. A greater...
This study investigates the causes of poor academic performance among university students. Records indicate that some subjects have failure trends over the years while others do not. The survey on 295 students indicates the existence of knowledge gap between lecturers and students in various cognitive skills during the teaching and learning process resulting to non-conformance to quality standards...
This paper presents an exploratory and qualitative analysis of the Balanced Scorecard [BSC] implementation of a utility company in Malaysia. The use of strategy map as proposed under the BSC methodology in communicating company's strategic vision and mission from the corporate to the individual managerial level is explored. Although the BSC has been developed for almost 20 years, BSC implementation...
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