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Industry and society are facing radical changes due to fast growing digital technologies and its ubiquity. Products and services will increasingly augment and integrate the real world with the digital world. This digital transformation has reached all business areas. Companies and consumers expect to obtain innovation, market penetration, cost reductions and more flexibility. The relationship between...
In digital health communication domain, the software is usually offered as a service (SaaS) which mandates attracting customers' satisfaction within each use of service. We report a case study in this domain which provides secure web based mail services that establish a secure bridge between patients and medical personnel. In this context, we explore service usage to guide value prediction for existing...
Technical Debt (TD) refers to the long-term consequences of shortcuts taken during different phases of software development life cycle. Lack of attention to monitoring and managing testing and development debt can contribute to unexpectedly large cost overruns and severe quality issues in software development projects. This paper describes a case study conducted with an industry partner to explore...
This paper describes the design, development and initial evaluation of a decision support system (DSS) for capacitated arc routing. The research was motivated from a collaboration project with The City of Calgary business unit for Waste &Recycling Services (WRS). Their services cover residential waste collection for 306,000 residential homes. Intelligent decision support was needed to address...
Decisions about the release date need to balance between the degree of readiness (quality) of the product and the potential competitive advantage and added value of (early) delivery. Based on an existing optimization approach for solving the maximum value release planning problem for a fixed release time, we provide a re-optimization approach for which includes local and global re-planning exchange...
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