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In this paper, we introduced an intelligent call center platform (ICCP) for communication enterprises. The platform is based on two broad suites of technologies: Knowledge management and natural language processing. First, we designed an enterprise knowledge modeling technology, and provided a knowledge management system for managing customer service knowledge. Then mobile customers are allowed to...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.