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Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing...
Persistence is an important set of techniques and technologies for accessing and transacting data, and ensuring that data is mobile regardless of specific applications and contexts. In Java development, persistence is a key factor in enterprise, e-commerce, and other transaction-oriented applications. Today, the Spring framework is the leading out-of-the-box solution for enterprise Java developers;...
This book is about the next generation of the Google Maps API. It will provide the reader with the skills and knowledge necessary to incorporate Google Maps version 3 on web pages in both desktop and mobile browsers. It also describes how to deal with common problems that most map developers encounter at some point, like performance and usability issues with having too many markers and possible...
Are you a web designer who is looking for a new and quicker way to prototype and create for the web? Perhaps you are a programmer who finds most design tools to be overkill for what you need to get done. Or, maybe you're an old Fireworks pro, who wants to get up-to-date on the changes in Creative Suite 4. Either way, this book has something for you. Coverage of all that's new and powerful for...
The most up-to-date and comprehensive introductory ASP.NET book you’ll find on any shelf, Beginning ASP.NET 4 in C# 2010 guides you through Microsoft’s latest technology for building dynamic web sites. Learn how to build sophisticated web pages quickly and easily using the most powerful tools available. Starting with the basics, this book provides exhaustive coverage of ASP.NET, guiding you from...
Many systems administrators on the Mac need a way to manage machine configuration after initial setup and deployment. Apple’s Managed Preferences system (also known as MCX) is under-documented, often misunderstood, and sometimes outright unknown by systems administrators. MCX is usually deployed in conjunction with an OS X server, but it can also be used in Windows environments or where no dedicated...
A delayed train, a dip in the conversation, an early morning hour with no sleep—during these moments, do you feel an overwhelming urge to grab your BlackBerry? Do you know someone else who does? If the answer is yes, then look no further than this one-of-a-kind book… CrackBerry: True Tales of Blackberry Use and Abuse covers the phenomenon of “BlackBerry Addiction,” offering true-life accounts of...
The Flash Platform is changing. Flash Builder and Flash Catalyst have brought a new separation of design and coding to web development that enables a much more efficient and streamlined workflow. For designers and developers used to the close confines of Flash, this is a hugely liberating, but at first alien concept. This book teaches the new workflow for the Flash platform. It gives an overview...
You’ve chosen well—with elegant design, a high-res display, and a speedy processor, the Bold is a top-notch device. Now learn how to take advantage of all the features with this easy-to-read guide from two of the best BlackBerry trainers in the business. BlackBerry Bold Made Simple teaches you how to get the most out of your BlackBerry Bold. You’ll explore all the features and uncover time-saving...
Pro Drupal 7 Development updates the most popular development reference for the release of Drupal 7. With several new and completely-rewritten essential APIs and improvements in Drupal 7, this book will not only teach developers how to write modules ranging from simple to complex, but also how Drupal itself works. Learn the Drupal APIs and major changes in Drupal 7 Learn how to write Drupal...
Since the advent of digital photography, we have been able to post-process our pictures. However, to do it properly, we have to become digital art apprentices. Sebastian Montabone is a computer vision expert who wants us to use our cameras and image processing software to come up with works of art. In this book, he teaches image processing techniques of ascending difficulty based on freely available...
Are you interested in starting a blog but can’t decide on which service to use? Google’s Blogger offers many advantages over other blog publishing systems, including seamless integration with Google services and web applications. Beginning Google Blogger is a complete resource on how to create and manage a blog using Blogger. The book offers step-by-step instructions and visual aids which walk...
Beginning Oracle SQL is your introduction to the interactive query tools and specific dialect of SQL used with Oracle Database. The book is a revision of the classic Mastering Oracle SQL and SQL*Plus by Lex de Haan, and has been updated to cover developments in Oracle's version of the SQL query language. Written in an easygoing and example-based style, Beginning Oracle SQL is the book that will get...
Unleash your iPhone and take it to the limit using powerful tips and techniques from tech consultant Steve Sande and gadget hacker Erica Sadun. Fast and fun to read, Taking Your iPhone 4 to the Max shows you how to get the most out of Apple's iPhone 4. You'll find all the best undocumented tricks as well as the most efficient and enjoyable introduction to the iPhone available. Starting with an...
Mac OS X Snow Leopard for Power Users: Advanced Capabilities and Techniques is for Mac OS X users who want to go beyond the obvious, the standard, and the easy. If want to dig deeper into Mac OS X and maximize your skills and productivity using the world's slickest and most elegant operating system, then this is the book for you. Written by Scott Granneman, an experienced teacher, developer, and...
Now in its second edition, this best-selling book by Tom Kyte of "Ask Tom" fame continues to bring you some of the best thinking on how to apply Oracle Database to produce scalable applications that perform well and deliver correct results. Tom has a simple philosophy: you can treat Oracle as a black box and just stick data into it or you can understand how it works and exploit it as a...
Beginning Rails 3 is the practical starting point for anyone wanting to learn how to build dynamic web applications using the Rails framework for Ruby. You'll learn how all of the components of Rails fit together and how you can leverage them to create sophisticated web applications with less code and more joy. This book is particularly well suited to those with little or no experience with web...
Beginning Microsoft Word 2010 is a visually stimulating introductory guide that teaches the complete Word newbie (as well as slightly experienced yet equally baffled users) what they need to know to write that thesis or proposal tonight. From the absolute basics like installing the software and creating documents to more advanced features like adding images and working with themes, this book is your...
Many successful project managers are beginning to utilize Microsoft SharePoint to drive their projects and operational initiatives. SharePoint Server provides teams with a centralized location for project information and facilitates collaboration between project team members. The intention of this book is to provide a hands-on case study that you can follow to create a complete project management...
This book is the first definitive reference for the Clojure language, providing both an introduction to functional programming in general and a more specific introduction to Clojure’s features. This book demonstrates the use of the language through examples, including features such as software transactional memory (STM) and immutability, which may be new to programmers coming from other languages...