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A previously developed interactive system with an explanation function generates crew schedules automatically by using a rule base in an 'if-then-because' format. Delivering 'because' information to the user is helpful for decision making because it visualizes the computing process. We evaluated the effectiveness of the explanation function by think-aloud testing in which the verbal comments of each...
Crew management in a railway company still relies on manual procedures, and users of crew rescheduling systems sometimes feel uncomfortable with a calculated schedule. One way to win a user's trust is by interactively explaining the reason(s) for the solution calculated by a computer. We thus propose a schema for describing crew rescheduling patterns in an 'if-then-because' format and propose an improved...
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